Returns & Exchanges

We hope you'll fall in love with your new handmade gemstone jewellery! But if for whatever reason you need to make a return or exchange we're here to help.

If you'd like to make a return please use our returns portal to make a return request. You'll just need your email address and order number.

Make a return

Return policy

If you change your mind we accept returns on any item subject to the following conditions:

- Jewellery must be returned with 30 days of purchase
- Jewellery must be in original condition (unworn, unused and unwashed in original packaging)
- Earrings are exempt from being returned for hygiene reasons
- All sale items and gift cards are final and are exempt from being returned

For change of mind returns you will be responsible for paying for your own shipping costs for returning your item. Shipping costs and buy now pay later (Afterpay, Zip, Sezzle, Klarna etc) merchant fees are non-refundable.

We have a return address in the UK. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Please return your item using a trackable shipping service or purchasing shipping insurance to guarantee that we will receive your returned item.

Once your tracking states the parcel has been delivered to our mailbox, please allow up to 5 business days from us receiving your parcel to inspect and process your return.

Make a return

Returns & exchanges

If you'd like to make a return please use our returns portal to make a return request. You'll just need your email address and order number.

Every care is given to ensure your jewellery arrives just as pictured but if anything is wrong please let us know by initiating a return via the returns portal as soon as possible so we can rectify the issue.
For faulty items you will be sent a replacement and provided with a prepaid return shipping label.

You'll get to choose. When you make your return you'll have the option to return for a refund back to original payment method or you can choose store credit.

Yes we do! Please visit our returns portal to make a exchange request.

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